Tap the icon in the upper right corner > Surface Headphones. For the best results, make sure to tap the center of the touch area on either ear. For more info, see Update Surface Headphones. Put your headphones back on your head for 10 seconds, and then remove them again to see if the light comes on. Music sounds amazing on Surface Headphones 2, but there's lots more to explore. In Device Settings, tap Device info > Noise cancellation, and then tap a new noise cancellation level > Save. Here are the touch gestures you can use to play music. On your iOS or Android device, open the Cortanaapp and select Devices > Surface Headphones. Which version of Surface Headphones do I have? When my Surface Headphones are connected using Bluetooth, I can hear music. Why don’t more headphones have this? If you run into problems when using your Surface Headphones, here are some steps to try to get things working again. If the light is on, then they should be working now where your headphones detect that you removed them from your head. For problems setting up your headphones, see Fix problems with setting up your Surface Headphones. Full disclosure: My coworkers have had great experiences with Bluetooth audio on both Android phones and W1-enabled Apple devices. Listen for a beep. Has a straight plug? Volume was set to 52% with maximum noise cancelation. Select the Start button, and then select Settings > System > Sounds . (For info about how to do this, see Manage Surface Headphones settings in Cortana.) Get Cortana's attention by doing one of the following: Tap and hold the touchpad on either ear until you hear a beep. Select the Devices tab, and then select Manage my Surface Headphones. Here's how to listen, make calls, and more. Select Start button, then select Surface Audio in the app list. If the problem still happens, start at the beginning of this article. Surface Headphones have active noise cancellation, so you can block out external sound to help you focus or relax. On your head, the Surface Headphones 2 are pleasantly cozy, thanks to … If the steps above don't work, it might be a problem with your headphones. Cortana isn't available on Surface Headphones in all countries and regions. Testing consisted of full Surface Headphones 2 battery discharge with a Microsoft Teams call until the Surface Headphones 2 disconnected from the host device. Tip: Use Cortana if you want to go hands-free and make or control calls with your voice. When you have your headphones connected to your Windows 10 PC or mobile device, you can use your digital assistant to control the volume, make calls, and more with your voice. For more info, see Use Cortana with your Surface Headphones.Â. The Surface Headphones 2, which come in black as well as the original light gray color, haven't changed much in terms of design. Testing consisted of full Surface Headphones 2 battery discharge with a Microsoft Teams call until the Surface Headphones 2 disconnected from the host device. Under Surface Headphones, make sure Connected voice, music appears, and not just “Connected voice”. The light will turn off when the headphones are in use and on your head. If the light is off, then your headphones didn’t detect that you removed them from your head. On the Equalizer screen, select a preset or create your own. [2] Pairing functionality requires a Surface or other PC running Windows 10 with the latest updates. For more info, see Reset Surface Headphones. To use Cortana, first update your Surface Headphones. Turn the dial on the left forward to hear less sound around you. The LED light on your Surface Headphones can tell you when to charge the battery and more. The sleek, grey headphones draw clean and elegant lines, with round earcups steeped in plush leather earpads, and only two physical buttons (power and microphone muting). Here are the Surface Headphones … Medium. Battery life depends on device settings, environment, usage and many other factors. For more info, see Update Surface Headphones. Tap the touchpad on either ear three times. Some Cortana functionality for Surface Headphones (First version) will be going away in early 2021. After you reset them, try to pair again. Head over to Device Service and Repair so we can help. Some features, such as touch gestures and the mute button, won't work when using a wired audio connection. Problem: These headphones are competing directly with the Sony 1000XM3 and Bose QC35II, so when deciding to buy wireless noise cancelling headphones at the $350 price range, it is wise to look into all 3. Testing consisted of full Surface Earbuds battery discharge while playing audio until the Surface Earbuds disconnected from the host device. If it doesn’t, continue and try the following steps. I don’t hear a beep when I tap the touch area on either ear. If it doesn’t, continue and try the following steps. Note: If Cortana isn't available on Surface Headphones in your area, you can open the Surface Audio app to check the volume. Use this diagram to find your way around your Surface Headphones.Â. As soon as it does this once then the headset will mute itself in every other application that includes audio. On an iOS or Android device (outside the United States). If the problem still happens, start at the beginning of this article. The touchpads on either ear aren’t working, but other things do work. If audio is working, the problem is likely to be related to your Bluetooth connection. Typically the microphone works fine for a long time, but the starts randomly muting it and going to zero levels. Head over to Device Service and Repair so we can help. If you don’t hear "Goodbye" and music continues to play, reset the firmware on your headphones. After you reset the firmware, press and release the power button to turn on your headphones. Open Bluetooth settings, and then tap the Gear icon next to Surface Headphones. Why is Microsoft Surface Headphones better than Sony WH-1000XM3? Although this issue prevails on Windows 10 OS, the microphone may start malfunctioning on the older Microsoft products as well. Tap the touchpad on either ear twice during a call. Try the following steps—depending on the specific problem you're having. For more info, Set up Surface Headphones with Cortana (United States only) or Set up Surface Headphones (outside of the United States). Continue by trying the steps listed for the other problems described in this section. You'll see several levels of noise cancellation in the different apps. However, these problems occur: I don’t hear a beep when I tap the touchpad on either ear. If you hear a beep, but music doesn’t pause, you might be using an app that doesn’t support automatically pausing music when you take off your headphones. If you don’t hear the message and music continues to play, reset the firmware on your headphones. Low. If Surface Headphones are not listed at the top, select the other devices, and then disconnect them until Surface Headphones appears at the top. 1. If the problem continues, try the following: If you update your headphones and still have the problem, reset your headphones to the factory settings. When I take off my headphones while music is playing, music doesn’t pause automatically. If it still happens, it might be a different problem. Swipe up from the bottom of the screen to open Control Center. Many people encounter a problem related to the auto muting microphone (both internal and external). Problem: You should hear little or no surrounding sound. Under Choose your input device, select Headset (Surface Headphones Hands-Free). Here's how to listen, make calls, get help from Cortana, and more. Start with the Things to try first, and then try the next steps depending on the specific audio problem you're having. On your Windows 10 PC, open Cortana, then select Devices > Manage my Surface Headphones. To activate your digital assistant, tap and hold the touch area on either ear until you hear a beep. Connect the 3.5mm audio cable to your headphones and your PC or phone, and then see if audio is working. Headphones are in pairing mode and you can pair them with your Windows 10 PC or mobile device over Bluetooth. Open the Surface Audio app, make sure it’s connected to your Surface Headphones, and then tap Settings next to Surface Headphones. Problem: Tap the i icon next to Surface Headphones, and then tap Forget This Device. Tap and hold the touch area on either ear when you get a call. Check to see if this fixes the problem you’re having. This lets you listen to music even when the battery in your Surface Headphones isn't charged. You should hear “Goodbye” on your headphones. This is the maximum noise cancellation level when it's turned on all the way. Check to see if the other features are working, such as the touchpads on either ear and the noise cancellation dial on the left. To restart your headphones, press and release the power button to turn them off, wait 10 seconds, and then press and release the power button to turn them back on. (For info about how to do this, see Manage Surface Headphones settings.) For more info, see Reset Surface Headphones. The touchpad controls don't work, but other things do. Put your headphones on your head and play some music. After you reset the firmware, press and release the power button to turn on your headphones. For more info, see Update Surface Headphones. However, these problems occur: Nothing happens when I turn the dial on the left to adjust noise cancellation. For example, noise cancellation works when I turn the dial on the left, and music pauses automatically when I take off my headphones. After you reset the firmware, press and release the power button to turn on your headphones. The light is on Wait 10 seconds and then press the power button to turn them back on. If the light is on, then they should be working now where your headphones detect that you removed them from your head. If you’re making calls, make sure Surface Headphones Hands-Free is selected. Microsoft Surface Headphones With voice prompts, you will automatically receive information via audio messages – for instance, you may find out that the battery is … If it still happens, it might be a different problem. If the light is on, then your headphones detected that you removed them from your head. Noise Cancellation: (Surface Headphones == Sony 1000XM3) > Bose QC35II. If you're having problems with touch controls or noise cancellation, try the following depending on the specific problem you're having. Make sure the Input for that app is set to Default. You can check the noise cancellation level anytime you're on your Windows 10 PC or mobile device. Head over to Device Service and Repair so we can help. Mute a call: Press the mute button on the right ear. Select the Audio icon on the right side of the taskbar. Next, check the app's audio setting in Windows to see if the Surface Headphones Hands-Free audio profile is set. Tap the touch area on either ear three times. Problem: Flashing white when your headphones are plugged in, Solid white when your headphones are plugged in, Solid white when your headphones aren't plugged in. Why is Sony WH-1000XM3 better than Microsoft Surface Headphones? For the best results, make sure to tap the center of the touchpad on either ear. Noise cancellation is turned off and surrounding sound will be amplified. Bluetooth Hands-Free profile was used. Open the Surface Audio app, make sure it’s connected to your Surface Headphones, and then tap Settings next to Surface Headphones. In the Equalizer section, under Choose a preset, select a preset or create your own. Place the headphones directly over your ears, remove any hair that might be between your ears and headphones, and then press the earcups in towards your ears. Battery life depends on device settings, environment, usage, and many other factors. Â. The battery in your headphones is running low. First: The Surface Headphones have a button to mute the microphone. Under Advanced sound options, select App volume and device preferences. In the Surface Audio app, check to see if a firmware update is available for your headphones. Microsoft and headset vendors say the Bluetooth chips/stack in most laptops is not “voice grade”/good enough quality. With an oustanding design, easy to use features, and clever auto-pause, there's a lot to like. Select the Start button, and then select Settings > System > Sounds. Touch gestures only work with supported music apps.Â. On your PC or phone, make sure your Surface Headphones are set as the audio output device. If audio isn't working, try other steps listed below in this article. Make sure your Surface Headphones can be used for both calls and music. For more info, see Use Cortana with your Surface Headphones.Â, Here are the touch gestures you'll use to play music. After that, allow voice prompts and turn on touch control. You'll likely hear surrounding sound while listening to music. If you’re listening to music, make sure Surface Headphones Stereo is selected. Use Microsoft 365 with Surface Headphones. After you reset the firmware, press and release the power button to turn on your headphones. When you have your headphones connected to your Windows 10 PC, you can use Cortana to control the volume, make calls, join a meeting, set reminders, and more with your voice. Press the mute button on the right earcup to turn off mute… … If you don’t hear a beep, make sure you tap the middle of the touchpad on either ear—not the edge. With the Surface Headphones it's not nearly as extreme, with voices being fairly clear in nearby surrounding areas. Play music on your Surface Headphones by using your favorite music app on your Windows 10 PC, iOS device, or Android device. You can check the volume anytime you're on your PC or mobile device—just open the Surface Audio app. Put your headphones back on and tap the touch area on the either ear. You should hear “Goodbye” on your headphones. This will start when there's less than 10% of your battery time left. To create your own custom preset, adjust the sliders, select Save as, enter a new name, then tap Save. VCOM Wired Headphones with Microphone, Stereo Over Ear Headset Lightweight Portable Earphones 3.5mm Jack Compatible for iPad Tablets PS4 Xbox One Smartphones MacBook Surface Laptops MP3 Skype (Blue) 3.7 out of 5 stars 66 For Surface Headphones connected to iOS, Android, or Windows 10 devices. For example, noise cancellation works when I turn the dial on the left, and music pauses automatically when I take off my headphones. Bluetooth Hands-Free profile was used. The touch area controls don't work, but other things do. Headphones are powered on and not on your head. Tap and hold the touchpad on either ear when you get a call. Tap the touch area on either ear twice during a call. In the list of apps, find the app that you’re using. Scroll down for more details. Which version of Surface Headphones do I have? You'll likely hear surrounding sound while listening to music. If it still happens, it might be a different problem. Touch gestures only work with supported music apps. If the light is off, then try the following: Press and release the power button to turn off your headphones. Also, check to see if audio is playing on another paired device. For example, the touch areas on either ear are working and music pauses automatically when you take off your headphones. The touch areas on either ear aren’t working, but other things do work. If you don’t hear "Goodbye" and music continues to play, reset the firmware on your headphones. 16Hz lower low-frequency To see if video captioning is available in your language, select the Closed captions icon after the video starts. In Device Settings, tap Device info > Noise cancellation, and then tap a new noise cancellation level > Save. If the light is on, then they should be working now where your headphones detect that you removed them from your head. Select the Audio icon on the right side of the taskbar. Take off your headphones and look at the LED light next to the mute button. Put your headphones on your head and listen to some music. For more info, see Charge Surface Headphones.Â. Continue by trying the steps listed for the other problems described in this section. Active noise cancellation doesn't work, but other things work. For more info, see Reset Surface Headphones. In the Cortana or Surface Audio app, check to see if a firmware update is available for your headphones. Surface Headphones have active noise cancellation, so you can block out external sound to help you focus or relax. A subscription to make the most of your time, Cortana changes for Surface Headphones (First version) FAQ. If the problem still happens, start at the beginning of this article. Keep your headphones on your head for about 10 seconds, and then take them off to see if the light is on. Check to see if the other features are working, such as the touch areas on either ear and the noise cancellation dial on the left. Select Surface Headphones > Remove device > Yes to confirm. If it still happens, it might be a different problem. Tip: Want to play or pause music automatically? Select the Start button, and then select Settings > Devices > Bluetooth & other devices. If you don’t hear "Goodbye" and music continues to play, reset the firmware on your headphones. In Device Settings, tap Device info > Noise cancellation, and then tap a new noise cancellation level > Save. If you still don’t hear a beep, try the following: Press and release the power button to turn off your headphones. If you don’t hear a beep, make sure you tap the middle of the touch area on either ear—not the edge. When you're listening to music or on a call, adjust the volume by turning the dial on the right ear. On your iOS or Android device: Open the Surface Audio app, and make sure it’s connected to your Surface Headphones. On an iOS or Android device. On Windows 10 (outside the United States): On iOS or Android (in the United States): Tap the Devices icon at the bottom, and then tap Devices > Surface Headphones > Equalizer. After you remove your headphones from your PC or phone, pair them again. For more info, see Reset Surface Headphones. Here's how to use touch gestures for phone calls. In an app, look for a menu that has Settings or something similar. To learn how to set up your headphones with the app, see Set up Surface Headphones. Continue by trying the steps listed for the other problems described in this section. For more info, see Reset Surface Headphones. Other people can't hear you when you talk. Here's a quick summary of the different levels:Â. The Microsoft Surface Headphones have a mediocre Bluetooth microphone. Tap the touch area on either ear and listen for a beep. 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